Error while reporting an Issue - SharkScope Desktop User Guide

Getting Started
Installation
- Downloading and Installing SharkScope Desktop
- Updating SharkScope Desktop
  - Automatic Update
  - Manual Update
- SharkScope Desktop system requirements
Supported Poker Rooms
Configuring Your Poker Room
- PokerStars
- Full Tilt Poker
- Merge Network
- Winamax
- iPoker
- 888 Poker
- PartyPoker
- Revolution Poker
- Winning Poker Network (America’s Cardroom, etc)
- Using the Diagnostics
Settings
- Hand History Folders
- Currency
- Language
- Other
- HUD (Head-up Display)
- Poker Rooms
- SharkScope
- Import / Export Preferences
Using SharkScope Desktop
- Filtering hands
- Reporting a calculation error
HUD (Head-Up Display)
- Understanding the HUD
- Hand Tracker HUD Statistics
- SharkScope HUD Statistics
- SharkScope Icons
- HUD Popup Panel
- Configuring the HUD
- Configuring the HUD while playing
- SharkScope Filters
- Statistics or Probabilities?
- Adjusting Pre-flop Play
- Adjusting Post-flop Play
- HUD Troubleshooting
- Why do SharkScope Statistics show **, --, ??
- Changing the HUD control panel location
- The “Star” menu: Marking hands for later review
Hand Replayer
Screen Reference
- SharkScope Sync
- Session Overview
- Combined Bankroll
- Basic Statistics
- Detailed Statistics
- Tournaments by Date
- Tournaments by Type
- Recent Tournaments
- Hands by Date
- Recent Hands
- Hand Types
- Players
- Stake Level
- Position
- Bankroll
- All-in Equity
- Tournament Finishes
- Custom Chart
  - Chart Options
Leak Detectors
- Pre-flop Aggression
- Positional Awareness
- Blind Stealing
- Pocket Pairs
- Suited Connectors
Advanced Features
- 13×13 Formatted Matrix Heat Map
- Exporting Data
- Managing Databases
- Resetting your Database
- Backing up your database
- Database Console
- Adding PokerStars tournament rebuys and add-ons
- Player Notes
- Record multiple hands as a video
FAQ (Frequently Asked Questions)
- Can I use SharkScope Desktop on multiple computers?
- Why am I not seeing VPiP, PFR and Agg with my Silver subscription?
- List of compatible software
- How to request and save hand history files from PokerStars
- Requesting and saving tournament summaries from PokerStars
- Using SportsInteractionPoker with SharkScope Desktop
- Is SharkScope Desktop use allowed by all sites?
- How can I manually enter tournament results if I’m missing the tournament summary file?
- How do I login to the Desktop if I use the Facebook login option on the website?
- Does using Desktop cost searches?
- How to make the HUD work properly on iPoker MTTs?
- Why do tournaments have no results?
- How can I stop the HUD lagging?
- How can I use less searches?
- Why no Bovada support?
- Why are some tournaments missing from my charts?
- Why does SharkScope Desktop refer to Cut-off, Cut-off-1, etc instead of Middle Position, Under the Gun, etc?
- Why is the text so small?
- Which Omaha variants does SharkScope Desktop support?
- Why do some iPoker hands show the wrong winnings?
- Why is BB wrong?
- How do I delete a specific hand from the database?
- Are play money play home tournaments supported?
- Is Run It Twice supported?
Known Problems
- Hands or configuration files not imported if your Windows username is in Greek, Hebrew, etc
- Hero filter shows too many options
- macOS Catalina and SharkScope Desktop
- Installation problem: Java ™ VM error
- Error while reporting an Issue

If you get this message “java.net.UnknownHostException: bonobo.barbarysoftware.com” while trying to send an issue report, you are using an obsolete version of SharkScope Desktop. Please make sure you download the most recent update from our webpage.